KoreaTechDesk | Korean Startup and Technology News

Wed, September 03, 2025

Sign in

Virtual Demo Day
Menu
  • Home
  • Startup News
    • AI & Big Data
    • AR & VR
    • Blockchain
    • Clean Technology
    • Content & Games
    • Cybersecurity
    • Enterprise & SaaS
    • FinTech
    • Gadgets & Electronics
    • Health & Bio
    • Manufacturing
    • Press Release
    • IoT
    • Marketplaces & E-commerce
    • Robotics
    • Transportation
    • Investments
    • Ecosystem & Lists
  • Governments
    • Artificial Intelligence Industry Cluster Agency
    • Daegu Technopark
    • GANGNAM-GU
    • Gyeonggido Business & Science Accelerator
    • Hwaseong Industry Promotion Agency
    • Invest Seoul
    • Korea Creative Content Agency
    • Korea Internet & Security Agency
    • Korea Information Security Industry Association
    • Korea Institute of Startup & Entrepreneurship Development
    • Korea Tourism Organization
    • Korea Trade-Investment Promotion Agency
    • Ministry of Culture, Sports and Tourism
    • Ministry of SMEs & Startups
    • National IT Industry Promotion Agency
    • Pangyo Techno Valley
    • Seoul Business Agency
    • Seoul FinTech Lab
    • South Gyeongsang Province
    • Seoul Metropolitan Government
  • Events
    • COMEUP
    • Korea Fintech Week
    • K-Content Expo
    • NextRise
    • Try Everything
  • Interviews
    • Investors’ interviews
    • Founders’ interviews
  • Programs
    • Asan Voyager
    • CAPA Global Program
    • Campus Town Program
    • SGSC Global Bootcamp
    • Gangnam-gu Global Roadshow
    • Global SaaS Marketplace Support Project
    • LAUNCHPAD
    • COMEUP STARS 120
    • K-Startup Grand Challenge
    • TIPS X beSUCCESS Global Project
    • SFL Global Program
    • KTO Global Showcase
    • Yonsei Univ Global Class
    • KOSME Global Program
  • Partner With Us
    • Press Release
    • Startup Scouting
    • Business Agencies
    • Global Mentorship Program
    • Investment Opportunities
    • K-Scouter Program
  • Lists
  • Virtual Demo Day
  • Home
  • Startup News
    • AI & Big Data
    • AR & VR
    • Blockchain
    • Clean Technology
    • Content & Games
    • Cybersecurity
    • Enterprise & SaaS
    • FinTech
    • Gadgets & Electronics
    • Health & Bio
    • Manufacturing
    • Press Release
    • IoT
    • Marketplaces & E-commerce
    • Robotics
    • Transportation
    • Investments
    • Ecosystem & Lists
  • Governments
    • Artificial Intelligence Industry Cluster Agency
    • Daegu Technopark
    • GANGNAM-GU
    • Gyeonggido Business & Science Accelerator
    • Hwaseong Industry Promotion Agency
    • Invest Seoul
    • Korea Creative Content Agency
    • Korea Internet & Security Agency
    • Korea Information Security Industry Association
    • Korea Institute of Startup & Entrepreneurship Development
    • Korea Tourism Organization
    • Korea Trade-Investment Promotion Agency
    • Ministry of Culture, Sports and Tourism
    • Ministry of SMEs & Startups
    • National IT Industry Promotion Agency
    • Pangyo Techno Valley
    • Seoul Business Agency
    • Seoul FinTech Lab
    • South Gyeongsang Province
    • Seoul Metropolitan Government
  • Events
    • COMEUP
    • Korea Fintech Week
    • K-Content Expo
    • NextRise
    • Try Everything
  • Interviews
    • Investors’ interviews
    • Founders’ interviews
  • Programs
    • Asan Voyager
    • CAPA Global Program
    • Campus Town Program
    • SGSC Global Bootcamp
    • Gangnam-gu Global Roadshow
    • Global SaaS Marketplace Support Project
    • LAUNCHPAD
    • COMEUP STARS 120
    • K-Startup Grand Challenge
    • TIPS X beSUCCESS Global Project
    • SFL Global Program
    • KTO Global Showcase
    • Yonsei Univ Global Class
    • KOSME Global Program
  • Partner With Us
    • Press Release
    • Startup Scouting
    • Business Agencies
    • Global Mentorship Program
    • Investment Opportunities
    • K-Scouter Program
  • Lists
  • Virtual Demo Day
Home Startup AI & Big Data

Embracing Conversational AI in Enterprises

by KoreaTechDesk Writer
October 14, 2020
in AI & Big Data
1
AI TechPark

AI TechPark

This article was first published on our media partner site aiTechPark.

Conversational AI is a voice assistant – that engages human like dialogues, captures context and provides smart responses.

A CHABOT IS A COMPUTER SOFTWARE
PROGRAM DESIGNED TO SIMULATE HUMAN
CONVERSATION VIA TEXT OR AUDIO MESSAGES

AI no longer exists just in Hollywood Sci-Fi movies. It’s hard to believe now that a decade ago there was no Siri, no Cortana, and no Alexa. Side by side smart chatbots have become part of our everyday life.

Conversational AI is a voice assistant that engages humans like dialogue, captures context and provides smart responses. Developments in AI in the past few years, including ML, NLP and image and speech recognition have promoted its use. Conversational AI uses the messaging apps, speech-based assistants and chatbots to automate communication and build customized customer experience of a level. A chatbot is a computer software program designed to simulate human conversation via text or audio messages.

Millions of people use multiple messaging platforms every day to communicate with their friends or family. They keep exploring with speech-based assistants like Amazon Alexa, Google Home, Apple Siri, and Windows Cortana. As an outcome, messaging and speech-based platforms are swiftly displacing traditional web and mobile apps to become the new medium for interactive conversations.

A recent Gartner report says by 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis.

Historical Outline

In the early stages of chatbot development, the core NLP method was used to design the chatbots as ML was not exactly feasible. Slowly and gradually ML methods came into effect and use which channels more data and code. Below is a historical outline of Conversational AI aka chatbots arranged in the order of progression.

  • 1950: The Turing test was developed by Alan Turing for determining the intelligence of computer programs.
  • 1966: Eliza, a bot that could stimulate a psychotherapist’s conversation by using a script which was published by MIT computer scientist Joseph Weizenbaum.
  • 1988: Rollo Carpenter creates Jabberwacky chatbot – one of the earliest attempts to create an AI via human-computer interaction.
  • 1992: Creative Labs develops an artificial intelligence speech synthesis program named Dr. Sbaitso for MS-DOS-based personal computers.
  • 1995: An NLP bot that applied heuristic pattern matching rules to human input called ALICE (Artificial Linguistic Internet Computer Entity) was created.
  • 2000: Smarterchild, a chatbot that was available on AOL Instant Messenger and Windows Live Messenger networks was developed by ActiveBuddy. This bot is a precursor to Apple’s Siri and Samsung’s S Voice in many ways.
  • 2011: Siri, a voice-activated intelligent assistant was launched by Apple as part of its iOS and macOS platforms.
  • 2012: Google develops chatbot for Google searches mobile app named as Google Now.
  • 2014: Amazon launched Alexa, an intelligent personal assistant via the Amazon Echo. And Microsoft launches Cortana, a virtual assistant named after the fictional character from “Halo”.
  • 2015: Facebook launched a hybrid bot-and-human virtual assistant called M which is accessible through Messenger.
  • 2016: Google unveiled its answer to Amazon Echo called Google Home. Apple introduced Sirikit.  
  • 2017: Google Assistant expands beyond Android to iOS and is available now for download on the iTunes stores for iPhones and Google Home apart from scheduling appointments it can make hands-free calls as well.

Source: Visual.ly

“IT’S NATURAL TO WONDER IF THERE WILL BE A JOBLESS FUTURE OR NOT. WHAT WE’VE CONCLUDED, BASED ON MUCH RESEARCH, IS THAT THERE WILL BE JOBS LOST, BUT ALSO GAINED, AND CHANGED. THE NUMBER OF JOBS GAINED AND CHANGED IS GOING TO BE A MUCH LARGER NUMBER, SO IF YOU ASK ME IF I WORRY ABOUT A JOBLESS FUTURE, I ACTUALLY DON’T. THAT’S THE LEAST OF MY WORRIES.”

JAMES MANYIKA, CHAIRMAN AND DIRECTOR, MCKINSEY GLOBAL INSTITUTE (MGI)

How businesses can use Conversational AI?

Conversation AI would change each and every aspect of how you engage and communicate with your customers with a location as well as time.

Pros of Using Conversational AI

1. Helps Manage Customer Requests

One of the biggest advantages of using bots is they can help you provide faster customer service. In your enterprise, they can provide customer service on your website round the clock, unlike humans. There is no ceiling to how many customers a chatbot can handle, which allows your services team to focus on the more complex requests that may come their way. With chatbots, there is no waiting time to get the answers as it’s just a few keystrokes away. Your customers would be more satisfied, especially when they get satisfactory answers and speedy service, they will be happier, shop more and return again.

2. Promotes Conversational Marketing

As most consumers prefer to receive an answer to their question immediately, rather than having to scroll through your website and find the answers themselves, a chatbot is a perfect thing to communicate with your customers. While nothing can beat human-to-human interaction, a conversational AI aka bot can at least be a substitute until a human support or salesperson steps in or a need arises to step in.

3. Increases ROI

Conversational AI can be utilized to provide instant support to the clients, it further increases the sales, if queries are solved instantly. It comes with an advance to keep the costs down.

Cons of Using Conversational AI

1. Lack of feeling and emotions

Chatbots have no feelings or emotions. They can manage several queries at the same time but they cannot manage conversations taking an unpredicted turn. Bots find it difficult to ascertain the emotions of the user, they may not be able to understand if the customer is happy, sad, frustrated or agitated. It might turn into harming the enterprise’s reputation.

2. Requires regular updates and maintenance

All Conversational AI requires frequent and continuous ongoing optimization, analysis and maintenance. Enterprises need to feed with upgraded insightful data that can be utilized to respond to customer’s queries. Chatbots are programmed to handle a specific amount of data, so as and when you update or modify the data, you need to upgrade the chatbot’s program.

3. Higher Capacity for Misunderstanding

It happens when the customer’s question is not clear or specific. A bot might have a hard time in responding. Chatbots are programmed to answer generic questions with the already created responses found in the database. So chatbot might find it hard to respond when the customer asks something outside of this narrow list. At times, a chatbot might simply be left without an answer.

4. Expensive to install complex chatbots

You might save on a payroll but complex chatbots will cost you a lot. Installation is different for each type of business, and low-cost options might seem appealing, but it often comes with limited features.

Conclusion

Humans can take benefits of conversational AI apps and programs by using them to answer generic queries or perform simple tasks such as scheduling meetings with colleagues or clients. But it comes to a challenge with complex queries or customized questions asked or requested. They might not be able to give you thoughtful answers as per asked or requested. It is still a long way from where AI becomes self-aware and can answer to emotional questions.

Tags: AI TechParkAlexaConversational AIGoogle NowSpeech based assistants
Previous Post

Korean startup Beanzsoft develops easy-to-use video-editing app AiTube for YouTubers

Next Post

Korean startup AIVAR’s smart body measurement solution MY FIIT to enhance fashion shopping online

Next Post
Korean startup AIVAR's app MY FIIIT.

Korean startup AIVAR's smart body measurement solution MY FIIT to enhance fashion shopping online

Please login to join discussion

POPULAR POSTS

10 Korean AI Startups Head to New York as Government Ex...
Ten Korean AI and digital companies are…
by Chloe kim . 25 Aug 2025

Korea’s TOBESOFT and FPT Vietnam Forge Alliance to Le...
Low-code platform development is evolving from a niche tool into a backbone of global digital transformation, and Korean firms are…
by Zee Cindy . 26 Aug 2025

Law&Company’s SuperLawyer Brings AI-Driven Legal ...
As legal systems grow increasingly complex and AI capabilities rapidly advance, South Korea’s Law&Company Co., Ltd. is charting a new…
by Chloe kim . 27 Aug 2025

First Foreign Unicorn in Sight: Expanded Startup Korea ...
A year after launching the Global Startup Center, South Korea is doubling down on inbound startup growth with expanded policies…
by Dae-jung Park . 27 Aug 2025

Korea Doubles 2026 Mother Fund to Record $1.5B, Launche...
South Korea is significantly scaling up its startup and innovation financing, doubling the size of its 2026 Mother Fund to…
by Zee Cindy . 30 Aug 2025

Register for Event

[the_ad id=”18508″]

MOST READ ARTICLE OF THE WEEK

1.
South Korea’s Ministry of SMEs and Startups Unveils $2.23 Billion Support Plan for Startups in 2025
3 Jan 2025
2.
South Korea Shines at CES 2025: Global Innovation Champion, Record-Breaking K-Startup Pavilion, Award-Winning Innovations
10 Jan 2025
3.
South Korea Opens Applications for the 10th K-Startup Grand Challenge 2025 – Korea’s Flagship Market-Entry Program Offering ₩950M (US$633K) in Government Support 
7 May 2025
4.
K-Startup Grand Challenge : Empowering Global Startups and Driving Innovation in South Korea
28 Apr 2025
5.
AI in South Korea: Startups Leading the Generative AI Revolution
1 Apr 2025

List Article

1.
6 Reasons Why Seoul Is Poised to Become a Top 5 Global Economic Hub by 2030
20 Aug 2024
2.
Top Co-working Spaces for Startups & Companies to Explore in South Korea
3 Apr 2024
3.
Top Accelerators in South Korea Shaping Startup Success
29 Nov 2023
4.
Top Korean Venture Capital Firms Backing Startup Success
26 Oct 2023
5.
Top Apps for Seamless Korean to English Translation
14 Aug 2023

Similar Articles

AI & Big Data

Starseed Introduces Pulitzer AI 3.0, Expanding Global PR Automation

More
AI & Big Data

Rebellions: First Korean AI Chipmaker to Establish Saudi Subsidiary, Targeting Middle East Sovereign AI Market

More
AI & Big Data

Upstage Teams with AWS to Scale Solar LLM in APAC and US, Signaling Confidence in Korea’s AI Innovation

More

Topics

Menu
  • AI & Big Data
  • AR & VR
  • Blockchain
  • Clean Technology
  • Content & Games
  • Cybersecurity
  • Enterprise & SaaS
  • FinTech
  • Gadgets & Electronics
  • Health & Bio
  • IoT

Program

Menu
  • Asan Voyager
  • CAPA Global Program
  • SGSC Global Bootcamp
  • LAUNCHPAD
  • COMEUP STARS 120
  • K-Startup Grand Challenge
  • TIPS X beSUCCESS Global Project
  • SFL Global Program
  • KTO Global Showcase
  • Yonsei Univ Global Class
  • KOSME Global Program

About

Menu
  • About Us
  • all articles
  • Terms of Use
  • Privacy
  • Cookie-policy
  • twitter

Subscribe and be informed first hand about actual Korean startup news.

All the day’s headlines and highlights, direct to you every morning.

Contact us : [email protected]

Topics

Menu
  • AI & Big Data
  • AR & VR
  • Blockchain
  • Clean Technology
  • Content & Games
  • Cybersecurity
  • Enterprise & SaaS
  • FinTech
  • Gadgets & Electronics
  • Health & Bio
  • IoT

Program

Menu
  • Asan Voyager
  • CAPA Global Program
  • SGSC Global Bootcamp
  • LAUNCHPAD
  • COMEUP STARS 120
  • K-Startup Grand Challenge
  • TIPS X beSUCCESS Global Project
  • SFL Global Program
  • KTO Global Showcase
  • Yonsei Univ Global Class
  • KOSME Global Program

About

Menu
  • About Us
  • all articles
  • Terms of Use
  • Privacy
  • Cookie-policy
  • twitter

Subscribe and be informed first hand about actual Korean startup news.

All the day’s headlines and highlights, direct to you every morning.

© 2023 Koreantech News & Media Korea Zrt. All rights reserved.

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

We hope you enjoy our content, May you please give us Feedback regarding our website!

Single Post Feedback

dgdfgfdgdf

What you think about Koreatechdesk, Share your idea with us!

feedback popup

Invitation submission has been closed

Insert/edit link

Enter the destination URL

Or link to existing content

    No search term specified. Showing recent items. Search or use up and down arrow keys to select an item.