With customer experience becoming a top strategic priority across Japan, PLATEER Inc. is stepping into the market equipped with a refined suite of AI-CX solutions—designed from the ground up to meet enterprise-grade demands for personalization, automation, and data intelligence.
With nearly two decades of product development experience in e-commerce and personalization, PLATEER is strategically aligning its newest AI-CX SaaS offerings—Gelatto, Genser, and Groobee—to support Japanese digital transformation (DX) goals at both scale and depth.
PLATEER: AI-CX SaaS Suite for Marketing, Search, and Customer Support Innovation
PLATEER’s AI-CX SaaS product portfolio is built to help businesses maximize ROI, personalize user journeys, and operate more efficiently through AI automation:
- Gelatto – A generative AI chatbot that functions as a virtual CX agent, sales advisor, or marketing assistant. It delivers product recommendations and customer responses with human-like fluency—enhancing both satisfaction and conversion.
- Genser – A Gen AI-powered search engine that surpasses traditional keyword-based methods. Genser understands the intent behind user queries and delivers hyper-relevant, contextual results, driving deeper engagement across digital platforms.
- Groobee – A personalized marketing engine that segments users based on behavioral data, purchase probabilities, and RFM scores. It automates tailored messaging across channels to improve targeting precision and campaign impact.
These solutions operate as standalone SaaS modules or can be integrated as a unified CX infrastructure. All products are cloud-based, API-compatible, and built to scale across enterprise needs—without overburdening existing workflows.
Deepening Presence in Japan Through Active Partnerships and Localization
PLATEER’s expansion into Japan in 2025 is backed by the launch of PLATEER Japan Inc., a Tokyo-based subsidiary focused on local partnerships and go-to-market execution.
With technologies proven across Korea’s e-commerce and AI-CX markets, the company is now tailoring its offerings to Japanese enterprise needs—particularly in customer service, B2C commerce, and AI-based search UX.
The company’s Japanese website, marketing, and support channels are fully operational, and early engagement has begun through pilot discussions and joint promotional initiatives with local partners.
Track Record of Innovation and Scalable Growth
PLATEER’s credibility is built on 20 years of market-tested experience in AI and enterprise solutions:
- Listed on KOSDAQ (367000) since 2021
- Served 3,260+ business partners, including major retail and platform clients
- Awarded across Korea for innovation, work-life balance, and sustainable growth
- Operates with 84.4% technical workforce and continuous R&D investment
- Holds multiple patents and certifications (GS, CSAP, and more)
- Recognized 3 years running in Korea’s Top 100 Innovative AI+X Companies
The company’s foundational products—including its flagship X2Commerce e-commerce engine and Groobee marketing platform—are used across finance, retail, public sector, and entertainment verticals.
Scaling AI-CX Transformation Across Japanese Enterprises
PLATEER’s entry into Japan goes beyond a mere test market and serves as a strategic expansion. With a local subsidiary already operating and initial market traction secured, PLATEER is poised to become a trusted DX partner for Japanese enterprises seeking advanced AI tools for search, marketing, and CX operations.
By offering flexible deployment models, high scalability, and localization readiness, PLATEER aims to support Japan’s next wave of digital transformation—particularly in sectors where customer experience is core to growth.
For partnership or media inquiries related to PLATEER Inc., please reach out to [email protected].
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